S H I P P I N G⠀A N D⠀R E T U R N
P O L I C Y
SHIPMENTS
Given the craftsmanship of the product, processing and realization will take place within 2 weeks
Given the craftsmanship of the product, processing and realization will take place within 2 weeks
TYPES OF SHIPPING AND DELIVERY TERMS
Costs and delivery times after processing:
• ITALY: Home delivery by DHL courier 24 / 48h 10 Euro
• EUROPE: Home delivery by DHL courier 4 – 5 working days 20 Euro
• EXTRA EU: Home delivery with DHL courier 40 Euro
Costs and delivery times after processing:
• ITALY: Home delivery by DHL courier 24 / 48h 10 Euro
• EUROPE: Home delivery by DHL courier 4 – 5 working days 20 Euro
• EXTRA EU: Home delivery with DHL courier 40 Euro
TAXES AND DUTIES
Product prices are inclusive of taxes but excluding customs duties.
Product prices are inclusive of taxes but excluding customs duties.
ORDERS OUTSIDE THE EU
Orders shipped outside the EU may be subject to local duties and taxes in the country of delivery. PAGE NOT FOUND does not cover any local customs clearance fees, duties or taxes due to the delivery of the package in your country outside the EU. Unfortunately we cannot estimate how many duties you will pay, but your local customs office should be able to estimate the price.
Orders shipped outside the EU may be subject to local duties and taxes in the country of delivery. PAGE NOT FOUND does not cover any local customs clearance fees, duties or taxes due to the delivery of the package in your country outside the EU. Unfortunately we cannot estimate how many duties you will pay, but your local customs office should be able to estimate the price.
DEFECTIVE ITEMS (i.e. received damaged or manufacturing defects)
Given the craftsmanship of the product, each object receives metal processing and treatments that make each jewel unique. In the rare event that a product is damaged in transit, we can offer alternatives such as repairs or replacements. If you have received the wrong products or if we have delivered the wrong products, contact us by sending an email to info@pagenotfound.it You are not responsible for the costs associated with returning products.
Given the craftsmanship of the product, each object receives metal processing and treatments that make each jewel unique. In the rare event that a product is damaged in transit, we can offer alternatives such as repairs or replacements. If you have received the wrong products or if we have delivered the wrong products, contact us by sending an email to info@pagenotfound.it You are not responsible for the costs associated with returning products.
MAJOR FORCE
Events beyond the control of PAGE NOT FOUND, which is not reasonably foreseeable, will be considered force majeure, which means that PAGE NOT FOUND is released from the obligations to fulfill contractual agreements. Examples of such events are government actions or omissions, new or amended legislation, conflicts, embargoes, fires or floods, sabotage, accidents, wars, natural disasters, strikes or non-delivery by suppliers. Force majeure also includes government decisions that adversely affect the market and products, such as restrictions, warnings, bans, etc.
Events beyond the control of PAGE NOT FOUND, which is not reasonably foreseeable, will be considered force majeure, which means that PAGE NOT FOUND is released from the obligations to fulfill contractual agreements. Examples of such events are government actions or omissions, new or amended legislation, conflicts, embargoes, fires or floods, sabotage, accidents, wars, natural disasters, strikes or non-delivery by suppliers. Force majeure also includes government decisions that adversely affect the market and products, such as restrictions, warnings, bans, etc.
LOCAL TAXES
Please note that local charges (sales tax, customs duties) may apply, depending on the region and local customs duties. These charges are the responsibility of the customer.
Please note that local charges (sales tax, customs duties) may apply, depending on the region and local customs duties. These charges are the responsibility of the customer.
E-SHOP
Our store is hosted on BigCartel Lcc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through BigCartel Lcc data storage, databases and the general application of BigCartel Lcc. They store your data on a secure server behind a firewall. Payment: if you choose a direct payment gateway to complete the purchase, BigCartel stores your credit card details. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). The purchase transaction data is stored only for the time necessary to complete the purchase transaction. Upon completion, the purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you may also read the BigCartel Lcc Terms of Service (https://help.bigcartel.com/terms-of-service) or the Privacy Policy (https://help.bigcartel.com/privacy-policy).
Our store is hosted on BigCartel Lcc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through BigCartel Lcc data storage, databases and the general application of BigCartel Lcc. They store your data on a secure server behind a firewall. Payment: if you choose a direct payment gateway to complete the purchase, BigCartel stores your credit card details. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). The purchase transaction data is stored only for the time necessary to complete the purchase transaction. Upon completion, the purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you may also read the BigCartel Lcc Terms of Service (https://help.bigcartel.com/terms-of-service) or the Privacy Policy (https://help.bigcartel.com/privacy-policy).
RETURNS
INFORMATION RELATING TO THE EXERCISE OF WITHDRAWAL ON THE BASIS OF Article 15 of Legislative Decree 185 of 22/05/99
If you have purchased a jewel through the website www.pagenotfound.it and you want to make the return, and not the exchange, the right of withdrawal is valid within 14 continuous days from the day of receipt of the purchased item. The withdrawal may concern all the jewels purchased or only part of them. Right of withdrawal: Ref. Art.15 Legislative Decree n.185 of 22/05/99. Purchases concluded on this site are regulated by Legislative Decree 185 of 22 May 1999. The buyer can withdraw from the contract by sending a written communication by email to the address: orders@pagenotfound.it with the subject “Return order number”, by entering the order number. Communications and shipping must take place within 14 continuous days from the day of receipt of the goods otherwise they will not be taken over. The return costs will be charged to the customer. The shipment will be sent to the following address: The Jolly Silver, Via Antonio Meucci 4 – 52041 Pieve al Toppo, Arezzo, and must necessarily take place within 14 continuous days from the day of receipt of the goods, the date of delivery recorded will be valid. by DHL courier. In any case, we recommend that the customer contact us via the email address orders@pagenotfound.it to facilitate the procedure. The refund will be made through the same method of payment as the customer once the return shipment has been received and if it respects all the conditions indicated: it must be in the same condition in which it was sent, intact and with signs of wear, in its original packaging, with sound guarantee seal affixed to the jewel and with regular receipt. The cancellation and refund of the payment will take place when the item has been delivered to the company’s premises where it will be inspected and its integrity will be guaranteed and the possibility of Return will be confirmed.
INFORMATION RELATING TO THE EXERCISE OF WITHDRAWAL ON THE BASIS OF Article 15 of Legislative Decree 185 of 22/05/99
If you have purchased a jewel through the website www.pagenotfound.it and you want to make the return, and not the exchange, the right of withdrawal is valid within 14 continuous days from the day of receipt of the purchased item. The withdrawal may concern all the jewels purchased or only part of them. Right of withdrawal: Ref. Art.15 Legislative Decree n.185 of 22/05/99. Purchases concluded on this site are regulated by Legislative Decree 185 of 22 May 1999. The buyer can withdraw from the contract by sending a written communication by email to the address: orders@pagenotfound.it with the subject “Return order number”, by entering the order number. Communications and shipping must take place within 14 continuous days from the day of receipt of the goods otherwise they will not be taken over. The return costs will be charged to the customer. The shipment will be sent to the following address: The Jolly Silver, Via Antonio Meucci 4 – 52041 Pieve al Toppo, Arezzo, and must necessarily take place within 14 continuous days from the day of receipt of the goods, the date of delivery recorded will be valid. by DHL courier. In any case, we recommend that the customer contact us via the email address orders@pagenotfound.it to facilitate the procedure. The refund will be made through the same method of payment as the customer once the return shipment has been received and if it respects all the conditions indicated: it must be in the same condition in which it was sent, intact and with signs of wear, in its original packaging, with sound guarantee seal affixed to the jewel and with regular receipt. The cancellation and refund of the payment will take place when the item has been delivered to the company’s premises where it will be inspected and its integrity will be guaranteed and the possibility of Return will be confirmed.
PAGE NOT FOUND reserves the right to refuse returns outside the time limit provided, in the event that the jewels are not in the same condition in which they were sent and lack the guarantee seal. You can deny the refund until the goods are received or proof of the return has been provided.
The amount will be re-credited within 14 working days from the communication of acceptance, to the same account used for the purchase. Shipping costs will be excluded from reimbursement and will be separated.
The shipping costs of the Return will be the responsibility and responsibility of the Customer.
In case of free shipping, for orders of a certain amount, and in case of return of the same, the shipping costs will be charged and deducted from the refunded amount.
For reasons of hygiene and safety, the earrings cannot be exchanged or returned.
Personalized products (made to measure, personalized with engravings, personalized in design) are excluded from Returns and Exchanges
Cancellation of an order before its fulfillment: the user can cancel, free of charge and without having to give explanations, any order for a non-personalized product until it is fulfilled.
CHANGE
Exchanges can be made within 30 days of receipt of the purchase, unless otherwise communicated by email to orders@pagenotfound.it, communication accepted and confirmed by the company Solve et Coagula Srls. Fundamental to make the change is that the jewel is in the same condition in which it was sent, new and without signs of wear, in its original intact packaging. The exact model and size variation must be communicated because the free exchange will be possible only once per jewel. Personalized jewelery with engravings cannot be exchanged or returned. Exchanges will be made by shipping. The direct shipment to PAGE NOT FOUND will be at the expense and care of the customer, while the shipment of the change made by PAGE NOT FOUND to the customer will be at the expense of PAGE NOT FOUND. The shipment of the change made that PAGE NOT FOUND will carry out is free only for Italy. For abroad, the changes are at the expense of the customer both for the outward journey and for the return of the jewel.
Exchanges can be made within 30 days of receipt of the purchase, unless otherwise communicated by email to orders@pagenotfound.it, communication accepted and confirmed by the company Solve et Coagula Srls. Fundamental to make the change is that the jewel is in the same condition in which it was sent, new and without signs of wear, in its original intact packaging. The exact model and size variation must be communicated because the free exchange will be possible only once per jewel. Personalized jewelery with engravings cannot be exchanged or returned. Exchanges will be made by shipping. The direct shipment to PAGE NOT FOUND will be at the expense and care of the customer, while the shipment of the change made by PAGE NOT FOUND to the customer will be at the expense of PAGE NOT FOUND. The shipment of the change made that PAGE NOT FOUND will carry out is free only for Italy. For abroad, the changes are at the expense of the customer both for the outward journey and for the return of the jewel.
